Policy

Who we are

MagneMagic is a Unites States manufacturer of innovative magnetic water softening technology that uses science and testing to provide the consumer with the most effective hard-water reduction possible. Our team has been manufacturing highly-engineered products since 1982; striving for excellence and proving performance through scientific methods. You can rely on us to deliver on our promises, and you can trust us to tell you the truth.

Purchase Policy

Returns

Returns are accepted

We offer free returns or exchanges within 30 days of receiving your order. You can return your product for an exchange or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please contact us here.

Additional Information:

  • You will receive your refund or replacement product within five days of receipt
  • For warranty claims, please use this form
  • Return shipping for incorrectly ordered products is paid by the customer
  • Return shipping for damaged products is paid by us. Please help us by taking a photo of any damaged shipping boxes.
  • Contact us for more information 562-366-3557 or please use this form

Privacy Policy

Our website address is https://www.magnemagic.com.

What personal data we collect and why we collect it

Contact forms

When visitors submit any forms on the site we collect data shown in the forms, and also the visitor’s IP address and browser user agent string to help spam detection.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. In accordance with our policy, these cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

This site may use analytics software and services to identify the popularity of products for certain customers and to optimize the website for customer use.

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. You can edit your account here.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

We do not sell your contact information. Your contact information is stored on encrypted servers. Your payment information is not stored.

Additional information

How we protect your data

We use encrypted databases and secure internet protocols to protect your data and transactions.

What data breach procedures we have in place

Should someone attempt to access any of the protected databases without appropriate authentication, their IP addresses are blocked and blacklisted from website access and our web host is notified of the attempt.

What third parties we receive data from

We may use analytics services to improve our website and to better reach our consumer’s audience. Whenever these services are used, any identifying information is protected and contractually bound so it is not shared.

What automated decision making and/or profiling we do with user data

We may contact customers who have opted in to our marketing campaigns with products and services that appear to be of interest due to their purchasing and comment profiles on our website.